📚 Knowledgebase & Help Portal

Uploading Website Files

Upload your website files into the public_html directory:

1. Via File Manager: Open cPanel ➔ File Manager ➔ Open public_html ➔ Upload your .zip file and click Extract.
2. Via FTP (FileZilla): Host: ftp.yourdomain.com, Port: 21, Username: your cPanel username.

Free SSL Certificate Activation

All Aara Tech hosting accounts come with Free AutoSSL:

1. Ensure your domain is pointed to Aara Tech IP.
2. Log in to cPanel ➔ Go to SSL/TLS Status.
3. Click Run AutoSSL. The system will automatically issue and install SSL within 5 minutes.

Creating & Configuring Corporate Email

Create professional email addresses (e.g. [email protected]):

1. Log in to cPanel and navigate to Email Accounts ➔ Create.
2. Set your email address and strong password.
3. Mail Server Settings:
   • Incoming IMAP Port: 993 (SSL)
   • Outgoing SMTP Port: 465 or 587 (SSL/TLS)
   • Username: Full email address

Accessing your cPanel Control Panel

You can access your cPanel in two easy ways:

1. 1-Click SSO Login: Log in to ABM Client Portal Services and click [cPanel Login] next to your active package.
2. Direct URL Login: Visit https://yourdomain.com:2083 or https://yourdomain.com/cpanel and enter your cPanel Username and Password.

Cancellation & Refund Guide

If you wish to cancel a service:

1. Go to My Services ➔ Click Manage Service.
2. Click Request Cancellation (Immediate or End of Billing Period).
3. Eligible hosting packages carry a 7-day money-back guarantee policy.

Billing Cycle & Invoicing Policy

Renewal invoices are automatically generated 14 days before your service due date. Reminders are sent 7 days, 3 days, and on the due date via Email & SMS to prevent accidental service suspension.

Instant Automatic Payment

Pay your hosting & domain renewal invoices instantly:

1. Open your invoice in ABM Invoices.
2. Select bKash / Nagad / BDGate Payment Gateway.
3. Click Pay Now and complete payment. Service activates automatically upon payment completion.

Managing VPS Power & Resources

Log in to ABM Services ➔ Click your VPS node ➔ Use [Reboot Server] or click [Upgrade Resource Package] to add extra RAM, NVMe storage or CPU cores without data loss.

VPS Control Panel Installation

Install aaPanel or Webmin on clean Ubuntu / AlmaLinux VPS:

# Install aaPanel on Ubuntu\nwget -O install.sh http://www.aapanel.com/script/install-ubuntu_6.0_en.sh && sudo bash install.sh

Follow terminal instructions to receive your web admin URL and login credentials.

SSH Connection Tutorial

Connect to your dedicated Cloud VPS server:

1. Windows (PuTTY): Open PuTTY ➔ Host Name: your_vps_ip ➔ Port: 22 ➔ Click Open ➔ Login as: root.
2. Linux / Mac Terminal: Run ssh root@your_vps_ip and enter root password.

Domain Transfer Guide

To transfer your domain from another provider to Aara Tech:

1. Unlock your domain name at your current provider.
2. Get the EPP / Auth Code from current registrar.
3. Go to Transfer Domain in ABM Portal.
4. Enter your domain name and EPP code, then complete checkout. Transfer finishes in 5-7 days.

DNS Management Guide

If you are managing DNS records via cPanel Zone Editor or Cloudflare:

1. A Record: Points your domain to your server IP Address (e.g., 103.xxx.xxx.xxx).
2. CNAME Record: Points www subdomain to your main domain name.
3. MX Record: Points your mail traffic to server mail handling.

Pointing your domain to Aara Technologies Nameservers

To connect your domain name to Aara Tech High-Speed BDIX Web Hosting, update your domain Nameservers at your domain registrar to:

• Primary Nameserver: ns1.aara-tech.com
• Secondary Nameserver: ns2.aara-tech.com

Note: Nameserver changes take 2 to 24 hours to fully propagate worldwide.

Automated Backups & Restore

Aara Tech performs daily offsite backups of all hosting accounts:

1. Log in to cPanel ➔ Open JetBackup / Backup Wizard.
2. Choose Full Backup or select specific MySQL Database / Home Directory.
3. Click Restore or download zip file to your local computer.

Securing your Account with 2FA

Protect your portal account against unauthorized access:

1. Go to My Profile Settings.
2. Click Enable Two-Factor Authentication (2FA).
3. Scan QR code with Google Authenticator or Authy app and enter the 6-digit code.

Automated WhatsApp & SMS Alerts

Notify customers instantly when flight tickets or visas are issued:

1. Go to Software Settings ➔ Notification Gateways.
2. Enter your SMS API Key / WhatsApp API Token.
3. Tick Send SMS on Ticket Confirmation and click Save.

Printing E-Tickets & Reports

In your Travel ERP dashboard, navigate to Bookings ➔ View Ticket ➔ Print PDF. You can customize invoice colors, headers, footer contact numbers, and terms directly from software settings.

Travel Agency ERP Suite User Guide

Aara Tech Travel ERP helps travel agencies manage flights, visas, and customer accounts:

1. Passenger Entry: Add passenger passport details, flight ticket PNR, and travel dates.
2. Invoice Generation: Generate printable passenger invoice PDFs with agency logo and VAT compliance.
3. Customer Ledger: Track total received payments, dues, and agent commissions.